Terms and Conditions

Terms and Conditions

Welcome to Colombo Brothers Online! We operate the website https://colombobrothers.com.au/, providing Sri Lankan grocery products to customers across Australia. By accessing and using our website, you agree to the terms and conditions outlined below. If you do not agree with any part of these terms, please discontinue using our website immediately.

1. Pricing and Product Information

All prices on Colombo Brothers Online are listed in Australian Dollars (AUD) and may include applicable taxes such as GST. While we strive to ensure accurate pricing and product descriptions, we reserve the right to update prices, modify product details, or discontinue items without prior notice. In case of a pricing error, we will notify you with the corrected price and offer the option to proceed or cancel the order. If an item becomes unavailable after purchase, we will inform you and issue a refund if necessary.

2. Orders and Payments

Orders must be placed through our website, and full payment is required before processing begins. We accept various payment methods, including [list your accepted payment options], securely processed through third-party providers. Customers are responsible for ensuring accurate billing and shipping details. Once an order is confirmed, modifications may not be possible.

3. Delivery and Shipping

We provide delivery services across Australia, offering door-to-door delivery in selected areas:

• Wyndham Vale (within a 15km radius)
• Caroline Springs & Melton (within a 10km radius)
• Melbourne CBD (within a 15km radius)
• Warrnambool & Ballarat (delivered every two weeks)

For locations outside these areas, orders will be shipped via Australia Post. Delivery times vary based on location and courier availability. While we strive to meet estimated delivery timeframes, delays due to weather conditions or third-party logistics are beyond our control. Please refer to our Shipping Policy for more details.

4. Returns and Refunds

Customer satisfaction is our priority. If an item arrives damaged or faulty, you may request a return or refund. Returns are only accepted for defective or damaged items, and claims must be made within seven (7) days of receiving the order. We do not accept returns for change-of-mind purchases. Customers must provide photographic evidence of the issue and contact our support team for further assistance. For more details, refer to our Refund and Returns Policy.

5. Liability and Product Use

Colombo Brothers Online is not liable for any health issues, allergic reactions, or other consequences resulting from product consumption or use. Customers are responsible for reading product labels and ingredient lists before making a purchase. We also do not take responsibility for delivery delays caused by external courier services or guarantee the availability of all products at all times.

6. Privacy Policy

We respect your privacy and handle all personal information in accordance with our Privacy Policy. Customer data collected during transactions, including names, addresses, and payment details, is used solely for order processing and delivery purposes. We do not share, sell, or disclose personal information to third parties.

For any inquiries, please contact our customer support team.

Thank you for shopping with Colombo Brothers Online!