Shipping Policy

Colombo Brothers Online provides delivery services exclusively within Australia. We offer door-to-door delivery for customers in selected suburbs, including:

Wyndham Vale (within a 15km radius)
Caroline Springs
Melton (within a 10km radius)

Customers in Ballarat receive deliveries every two weeks. Orders from areas outside our direct delivery zones are shipped via Australia Post, and delivery times vary based on their service schedule.

Delivery Timeframes

We strive to deliver orders as quickly as possible:

Door-to-door deliveries: Typically completed within 1 to 3 business days.
Australia Post shipments: Delivery times depend on the destination and postal service conditions.

Customers will receive an order confirmation along with tracking details via email or SMS where applicable.

Delivery Fees

Delivery fees are calculated at checkout based on location and order weight. Free delivery promotions may be offered at our discretion.

You are eligible for free shipping for orders above $99 if you live in:
Wyndham Area M
Base From Werribee 15km
Werribee 3030
Manor lakes 3024
Point Cook 3030
Hoppers crossing 3029
Tarneit 3029
Truganina 3029
Salt Water 3030
Williams Landing 3027

Caroline Spring T
Caroline Spring 3023
Dean side 3336
Rockbank 3335
Hill side 3037
Taylors hills 3037
Fraser rice 3336

Melton 3337/ 3338 W
10km from Melton town Centre

Every Two weeks Ballarat

Ballarat T
12km from city centre
Note: A delivery fee of $35 applies to all orders

❖ All other orders across Australia will be delivered via Australia Post, with shipping rates and charges based on Australia post’s standard pricing

Customer Responsibilities

Ensure that the delivery address provided is accurate.
Ensure someone is available to receive the order at the provided address.
Colombo Brothers Online is not responsible for delays caused by courier companies once an order has been shipped.

For further details, please contact our support team or refer to our website: https://colombobrothers.com.au/.